I Am Unable to Access My Account

Locked out? Don't worry. A few quick checks will usually get you back into RunDNA.

1. Check how you created your account

First, remember how you signed up:

• Email and password — you set a RunDNA password when you registered.
• Apple or Google — you sign in through those services and have no separate RunDNA password.

This matters because the "Forgot password?" reset only applies to email and password accounts.

2. Reset your password (email accounts)

If you use an email and password, tap Forgot password? on the sign-in screen and follow the steps. For full details, see I Need to Change My Password.

If you signed up with Apple or Google, manage your sign-in through those services instead.

3. Confirm you're using the right email

Make sure you're signing in with the exact email address you used to create the account. A typo or a different email is one of the most common reasons sign-in fails.

Still stuck?

If none of the above works, we're here to help. Email help@rundna.ai or visit the Help Desk at https://support.rundna.ai, and let us know what happens when you try to sign in.