I Need to Change My Email Address
Your email address is how you sign in to RunDNA. If you need to update it, here's what to know.
Email changes aren't available in the app
Because your email is your sign-in, it cannot be changed inside the app. There's no field to edit it yourself, and that's by design to keep your account secure.
How to request a change
Our support team handles email changes for you. To request one:
- Email us at help@rundna.ai, or visit the Help Desk at https://support.rundna.ai.
- Let us know the email address currently on your account and the new one you'd like to use.
- We'll take care of the update and confirm when it's done.
Sending your request from the email address on your account helps us verify it's really you and process the change faster.
If you can't sign in
If the reason you want to change your email is that you can no longer get into your account, start with I Am Unable to Access My Account for troubleshooting steps, then reach out to support if you're still stuck.