Submitting a Bug Report

Found something that isn't working right? Thank you for letting us know — your reports help make RunDNA better. Here's the best way to reach our team.

How to report a bug

There is no bug-report form inside the app. Instead, report problems from the Help & Support screen:

  1. Open the Help & Support screen.
  2. Tap Contact Tech Support. This opens a ready-to-send email addressed to our team.
  3. Describe the problem and send it.

You can also use the Help Desk link on the same screen.

What to include

The more detail you give us, the faster we can help. Please include:

  • The steps to reproduce the problem — what you did right before it happened
  • Your device model (for example, iPhone 13 or Samsung Galaxy S22)
  • Your OS version (your iOS or Android version)
  • A screenshot, if you can capture one

Other ways to reach us

You can email us directly at help@rundna.ai or visit the Help Desk at https://support.rundna.ai.

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